Wester Ross Retreats Terms & Conditions

Booking Information

All our properties are individually owned and reflect the individual owners own taste and style. They range from first class modern houses with all mod cons to the more simple basic old croft cottage. The rents give some indication of the standard of accommodation offered and the location. We have endeavoured to give a fair description of all our properties and all information is given in good faith.


Our cottages and apartments are offered for self catering holidays on a weekly basis, from Saturday to Saturday (4pm on the date of arrival to 10am on the date of departure), subject to the Terms and Conditions.

Booking Your Holiday

Once you have chosen a particular property, please telephone or email us to confirm availability. We will confirm the availability by return and will hold your reservation for up to five days to receive your completed booking form and appropriate payment.

Paying For Your Holiday

A deposit of 25% of the full cost is payable on booking. The balance is due six weeks prior to the first day of the holiday. When a booking is made less than six weeks before arrival, the full cost of the holiday is payable immediately.
Payment can be made by cheque payable to Wester Ross Retreats, bank transfer or with a credit card through Paypal.


If you cancel a confirmed booking, we will endeavour to re-let the property. If the property is re-let we will refund any monies which have been paid by you, less a cancellation charge of £25 per week booked. If we are unable to re-let the property, there shall be no obligation on our part to repay any rent paid.

Cancellation Insurance

We strongly recommend that you take out holiday cancellation insurance to cover the cost of your holiday. Please contact our recommended insurance broker at www.world-first.co.uk

Furnishings, Equipment, Linen Etc.

Each property is furnished and equipped to cater for the stated permitted occupancy and includes major items of domestic equipment as listed in the individual property descriptions. Bedding (duvets or blankets and pillows) is provided but not always linen, so, unless otherwise stated in property descriptions, you must bring your own duvet covers or sheets, pillow cases, towels and tea towels, and cot linen if applicable.


Unless otherwise stated pets are welcome. Details must be supplied on the booking form. Pets must be kept under control at all times. A lot of our properties are situated in areas where sheep and cattle roam freely and care should be taken to avoid confrontation.


All properties are cleaned thoroughly between each let. However as only a limited period of time is available to clean properties, it is a condition of your let that you leave the property and its contents as you find them.

Damage Deposit Policy

At several of our cottages we require our guests to pay a refundable Damage Deposit which will provide cover up to the value of the Deposit (generally £100) in the event of any damage, breakages or extra cleaning necessary. If the property is left in a clean and tidy condition with no damage, loss or extra cleaning required, then your Damage Deposit will be returned in full.

Specific Terms & Conditions

  1. Wester Ross Retreats act only as agents for the owners of properties on this site. The hiring contract is between the hirer and the owner.
  2. The hirer is responsible for the condition of the property and its contents during the hire period (excepting fair wear and tear). The hirer shall make good any damage or loss and leave the property and its contents in clean and tidy condition.
  3. The number of persons occupying a property must not exceed the maximum occupancy level stated without prior consent.
  4. If you have cause for complaint or accidental damage occurs you must first report it to the owner/caretaker who is responsible for the management and maintenance of the property. If you fail to obtain satisfaction you must contact Wester Ross Retreats during your stay so that the matter can be fully investigated. Any assistance provided by Wester Ross Retreats in resolving a complaint is provided on a goodwill basis in our capacity as agent. Any complaint made after the holiday cannot be entertained.
  5. In the event of any property being removed from our list for any reason, we will endeavour to offer you a comparable alternative or a full refund of monies paid.
  6. The property owner shall not be liable for damage, loss or injury to your party or possessions, however caused.
  7. You will permit the owner or the agent at reasonable times to enter, inspect and if necessary carry out repairs to the property.
  8. Any pets must be kept under control, not left in the property unattended and they must not be allowed on the beds or furniture.
  9. The contract effected between the hirer and the owner of the property is in the terms of Schedule 4 Section 8 of the Housing (Scotland) Act 1988 and confers on the hirer the right to occupy the property for the period agreed for holiday purposes only.
Wester Ross Retreats have taken every care to ensure the accuracy of property descriptions and all information is given in good faith and believed correct at the time of publication. They cannot be held responsible for changes beyond their control or be liable for any act, neglect or default on the part of the owner.


All rights, including copyright and database right, in Wester Ross Retreats website and its contents, are owned by or licensed to Wester Ross retreats, or otherwise used by the Wester Ross Retreats as permitted by applicable law.

In accessing this web site you agree that you will access the contents solely for your own private use but not for any commercial or public use. You can download and use the service on a single CPU at a time and you can print out a single hard copy of any part of the content on the Wester Ross Retreats website for your personal use.

Except as permitted above, you undertake not to copy, store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify, or show in public any part of the Wester Ross Retreats website without the prior written permission of Wester Ross Retreats or in accordance with the Copyright, Designs and Patents Act 1988.

All images on this site are protected by copyright and the owners rights will be pursude aggressivly if copyright infingment should occur.

All other images are the copyright of the site's owners.

E & OE October 2019