Covid Cancellation Policy - Book with Confidence
Should you be prevented from taking your holiday due to Government restrictions, we will offer you the opportunity to transfer your booking to another week or we will give you a full refund.
At Wester Ross Retreats, we’re committed to protecting and respecting your privacy.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org, or via the other methods on our contact page.
Date: 17th may2018
Next Review Date: 17th May 2019
We are Wester Ross Retreats, a holiday cottage booking agent that operates in the UK.
Full contact details can be found here: https://www.westerrossretreats.co.uk/contact-us.php.
We obtain information about you when you contact us to enquire about our services or place a booking on our website.
We collect information to allow us to fulfil our obligations to our clients, and to respond to business enquiries. The table in section 3.3 below outlines exactly what information we collect, and for what purpose.
We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us via this website.
Our services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf (for example, we may provide your contact details to the Search Engine Optimisation company we work alongside).
Should you make a booking, we will pass your information to the related property owner so that they are able to facilitate your stay.
We disclose only the personal information that is necessary to deliver the service.
We also use a number of 3rd party services to help us fulfil our contractual obligations. These 3rd party services are listed in full below; we have verified that these 3rd party services are GDPR compliant (or are working towards GDPR compliance) and are certified under the EU-US Privacy Shield Framework (or are working towards certification) where these organisations are based outside of the EU.
The following table outlines the personal data we collect via our website and for what purpose. The table also outlines the 3rd parties the data is processed by or shared with, and how long the data is stored for:
|Name||What||Legal Ground||Purpose||3rd Parties||Data Retention|
|Website forms||Contact information||Contract||To allow initial and ongoing contact with prospective clients||Until request for deletion. Data may not be deleted if we are required to keep it to meet our legal obligations.|
|Analytics||Website visitor behaviour||Legitimate interests||To analyse popular content, website performance, etc – so we can further improve your experience and our performance.||Google Analytics
We have signed EU model contract clauses
|26 Months NB: not personal data|
|Server Logs||IP address||Legal obligation||To help prevent DoS (Denial of Service) attacks; for website security and diagnostics.||Hosting company||Server logs are stored indefinitely and only accessible by our hosting company.|
You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us, including your email address in the first instance (this is the unique identifier we use to identify and collate personal information).
You may request a copy of any data we hold about you. Upon request, we will provide the personal data we hold on record about you.
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.
You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfil our contractual or legal obligations), your personal data will be deleted on request.
We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.
We use the following categories of cookies on our website:
These cookies collect information on how people use our website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse, or use our site, and highlight areas where we can improve areas such as navigation, user experience and marketing campaigns.
These cookies remember choices you make such as which properties you have added to your shortlist. These are used to enhance your user experience.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
You can find out further information at:
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
To find out more about cookies please visit: http://www.allaboutcookies.org and see http://www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.
Wester Ross Retreats takes security seriously. To protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:
A copy of our internal Data Security Policy is available on request.
Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, Wester Ross Retreats will promptly notify you of any unauthorized access to your personal information.
If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).